IT runs — somehow. But with every new member of staff half the team grinds to a halt, at the first security incident the documentation is missing, and support hangs in a nameless ticket system.
HAFN
BETRIEB.
We take over the ongoing operation of your Microsoft cloud in modular, bookable service modules — with dedicated contacts and documentation that grows with your environment.
A MANAGED SERVICE
IN MODULES.
Monitoring
An ongoing view of identities, devices and the tenant. Drift, alerts and compliance status are detected, documented and reported with a recommended action.
Service desk
Phone, email, portal. Dedicated contacts, service hours Mon–Fri 09:00–17:00.
Endpoint Management
Intune profiles, OS updates, compliance monitoring, device lifecycle via Autopilot/DEP.
On- & offboarding
Identities and licences by a defined process — on joining as on leaving.
Backup monitoring
Backup jobs are monitored and documented; restore tests and recoveries are carried out on request.
AI governance
Copilot & agents within a defined framework — permissions, sensitivity labels, usage policies.
CONCRETELY, PER MONTH.
Stability
What is actually the task of the modules — and what is not.
- A monthly service review with a health status
- Patch management of the managed devices and third-party apps
- Backup monitoring & restore tests on request
Security
Identities, access and alerts under ongoing observation.
- Conditional Access maintained, exceptions documented
- Defender/Sentinel alerts triaged
- Permission and guest-account reviews
Change
Identities, licences and devices as routine.
- Identity & licence lifecycle
- Onboarding/offboarding by a defined process
- Device lifecycle via Autopilot/DEP
MODULAR.
CANCELLABLE MONTHLY.
You keep control — we take over operation. You combine service modules as needed, each one cancellable monthly.